Shipping policy
At Insight Gifts, we aim to get your order packed and shipped as quickly and safely as possible. All orders are sent using Australia Post services.
Processing Times
Orders are typically processed within 1–3 business days after payment is received. During busy periods, launches, or holidays, processing times may be slightly longer.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Shipping Within Australia
We offer shipping Australia-wide through Australia Post.
Estimated delivery times:
- Standard Shipping: 2–8 business days
- Express Shipping: 1–4 business days
Delivery timeframes are estimates only and may vary depending on your location and Australia Post network delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly advertised on our website.
Tracking Your Order
All shipped orders include tracking. You can track your parcel using the tracking number provided in your shipping confirmation email via the official Australia Post website.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order. We are not responsible for parcels delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
If a parcel is returned to us, additional shipping charges may apply to resend the order.
Lost or Delayed Parcels
While we do our best to ensure timely delivery, delays can occasionally occur with Australia Post and are outside of our control.
If your parcel appears lost or significantly delayed, please contact us at [your email address], and we will assist you in lodging an enquiry with Australia Post.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can help resolve the issue promptly.
Contact Us
If you have any questions about shipping or your order, please contact us at:
Email: insightgifts@hotmail.com
Business Hours: Monday - Friday 09:30am - 4:45pm